Rise Forward Group is a neurodivergence-focused cognitive training and services organization based in the East Valley of the Phoenix metro area (Queen Creek and San Tan Valley), Arizona. We provide cognitive training programs, digital products, and occupational therapy evaluations for neurodivergent children, teens, and adults.

This Privacy Policy applies to our website at riseforwardgroup.com and to any information we collect through our social media channels, including Instagram, Facebook, YouTube, and TikTok.

ON OUR WEBSITE

• Account information: Name, email address, and password when you create an account.

• Contact form submissions: Name, email address, phone number, and any message content you provide.

• Payment information: Billing details when purchasing digital products or services. Payments are processed through secure third-party processors — we do not store full credit card numbers on our servers.

• Purchase history: Records of products or services you have purchased.

• Usage and technical data: IP address, browser type, operating system, pages visited, and time spent on site, collected automatically via cookies and similar technologies.

ON SOCIAL MEDIA

• Direct messages and comments: Any messages, comments, or questions you send to our accounts on Instagram, Facebook, YouTube, or TikTok.

• Public profile information: If you interact with our content publicly, we may see your public display name, handle, and any profile information you have chosen to make visible on that platform.

• Form and sign-up submissions: If you complete a lead form, survey, or sign-up linked from a social media platform, we collect the information you submit.

• Platform-provided analytics: We receive aggregated, non-personally identifiable data from social platforms (e.g., reach, engagement, follower demographics) to understand how our content performs. This data does not personally identify you.

Please note: Each social media platform has its own privacy policy that governs how your data is collected and used on their platform. We encourage you to review the privacy policies of Instagram, Facebook, YouTube, and TikTok directly.

We use the information we collect to:

• Create and manage your account on our website

• Process purchases and deliver digital products, physical products, and cognitive training services

• Respond to inquiries submitted via our website or social media platforms

• Send transactional emails such as receipts and account updates

• Send marketing or educational communications, if you have opted in

• Improve our website, training programs, and content across all platforms

• Understand and grow our community through social media insights

• Comply with applicable legal obligations

We do not sell your personal information to third parties.

When you follow, comment on, message, or otherwise engage with Rise Forward Group on social media, please be aware of the following:

• Information you share publicly (comments, tags, replies) may be visible to other users of that platform.

• We may respond to comments or messages publicly or privately, depending on context.

• We do not share the content of private direct messages with third parties, except as required by law.

• We may feature user-generated content (such as comments or testimonials) in our marketing materials only with your explicit permission.

• If you participate in giveaways, challenges, or campaigns on social media, additional terms may apply and will be disclosed at that time.

Our website uses cookies and similar tracking technologies to enhance your experience and analyze site traffic:

• Essential cookies: Required for the website and account login to function.

• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics).

• Social media pixels: We may use tracking pixels (such as the Meta Pixel) to measure the effectiveness of our social media advertising and understand how users arrive at our site from social platforms.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

We may share your information with trusted third parties only as necessary to operate our services:

• Payment processors (e.g., Stripe, PayPal) to securely handle transactions

• Email service providers to send communications on our behalf

• Website hosting and analytics providers

• Social media platforms to the extent required to operate our accounts and run advertising

• Legal or regulatory authorities when required by law

All third-party partners are required to handle your data securely and in accordance with applicable privacy laws.

We retain your personal information for as long as your account is active or as needed to provide services. If you request deletion of your account, we will remove your personal data within 30 days, except where retention is required for legal or financial compliance. Information shared publicly on social media platforms is subject to those platforms' own retention and deletion policies.

Some of our cognitive training programs are designed to support children and teens. We do not knowingly collect personal information directly from children under 13 without verifiable parental consent. This applies to both our website and our social media platforms.

If a parent or guardian believes their child has submitted personal information without consent, please contact us immediately at info@riseforwardgroup.com and we will promptly address it.

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate data

• Request deletion of your account and personal data

• Opt out of marketing emails at any time via the unsubscribe link in any email

• Request a portable copy of your data

• Withdraw consent for us to feature your content or image in our marketing materials

To exercise any of these rights, contact us at info@riseforwardgroup.com.

We implement industry-standard security measures to protect your information, including encrypted connections (SSL/TLS), secure password storage, and restricted access to personal data. While we take every reasonable precaution, no method of internet transmission is 100% secure.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically. Continued use of our website or engagement with our social media accounts after changes are posted constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy — whether related to our website or our social media platforms — please reach out: info@riseforwardgroup.com